The Zone Operations Leader is the senior customer-facing representative of the Philips Services organization within an assigned LATAM zone. This role is responsible for service governance, executive stakeholder management, escalation leadership, and cross-functional orchestration across Support, Implementation, Field Services, and Partners.
The Zone Operations Leader serves as the primary Services leader for strategic customer relationships, ensuring customers experience Philips as one integrated organization. The role drives operational excellence, customer confidence, service recovery, and continuous improvement across the zone.
This position is not a direct people-management role for Support, Field Services, Implementation, or Partner teams, nor is it a sales leadership position. Success depends on influence, collaboration, governance, and execution across multiple functions.
**Key Responsibilities**
**Service Governance & Customer Leadership**
+ Own and execute the s...