We are hiring a Zoho Application Support Specialist to join our growing IT this role you will be responsible for providing functional and technical support to all internal teams across various Zoho modules and ensuring the smooth operation of our Zoho system.

Key Responsibilities

• Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM, People, Books, Creator, etc.).
• Monitor and manage the Zoho support ticketing system ensuring timely resolution of issues and anomalies.
• Provide user support troubleshooting and guidance to enhance usage and adoption of Zoho applications.
• Maintain and update documentation related to system configurations, user guides and support procedures.
• Manage user access roles and permissions across all Zoho applications.
• Ensure system integrity and performance by monitoring logs, user activities and potential issues.