职位描述
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。
• Provides functional assistance and direction to all departments.
为所有部门提供功能性帮助及指导。
• Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持与其他部门的合作及交流。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
• Responds to guest needs and resolves related problems
对客人需求作出反映，解决相关问题。
• Supports and assists Front Office personnel and all departments at peak periods.
在高峰时期，协助前厅部工作人员及所有部门工作。
Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.
为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。
• Inspects front of house and back of house regularly for cleanliness.
定期检查酒店前后区域的清洁。
• Assists Guest Rel...