Zendesk Administrator

You will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers.

Responsibilities

• Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.
• Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support continued growth.
• Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.
• Help to deploy and implement Zendesk features that fit internal needs.
• Contribute to the Zendesk roadmap by prioritizing improvements, managing integr...