Overview

You will be responsible for providing excellent customer service across Email & Live Chat contacts, as well as being responsible for reviewing, authenticating, and validating documents to ensure accuracy & compliance. You must be efficient, hard-working and a team player. You will work towards the SLA & KPI targets set by our client, and be receptive to feedback and ongoing change. The successful candidate must be willing to complete all work in a timely manner, and utilise all available resources in order to achieve the metrics set out. Experts are tasked with identifying, managing, and escalating contacts that involve concerning remarks, safer gambling concerns, AML risks, and challenging discussions, including those pertaining to self-harm. They are required to conduct probing conversations to assess individuals' financial, emotional, and physical well-being.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As s...