Lead membership operations at the YMCA of Regina as a Membership Supervisor. Drive exceptional service, drive sales, and enhance member experiences daily.
This role involves day-to-day leadership of Membership Services, reporting directly to the Director of HFA Operations & Member Experience. The Membership Supervisor will oversee front desk operations, membership sales, and account management while leading a team that upholds YMCA standards of service and performance. Essential skills include strong communication and problem-solving abilities, helping promote a member-focused environment.
Key Responsibilities:
• Lead membership desk service and sales activities
• Execute membership tours and follow-up strategies
• Meet sales and retention targets monthly
• Process memberships, payments, and account changes accurately
• Collaborate with internal program teams for promotions
Requirements:
• High school diploma; post-secondary education preferred
• 2-4 years...