Location
glasgow
Posted
June 06, 2026
Commute
Local Area
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Job Description
To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.
Service Excellence
- Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
- Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
- Informed knowledge of the contractual KPIs & SLAs
Engagement, Culture & Communication
- Responsible for acting and behaving in line with One Code
- Responsible for attending / participating in monthly team meetings, briefings & internal communications
- Informed knowledge of all company engagement and communications initiatives
Client Relationships
- Accountable for positive client perception
- Informed knowledge of key stakeholders on the account
- Inf...