Seeking a highly analytical and organized Workload Manager to join the Office of Long-Term Living in a hybrid role based out of Butler, PA (Pittsburgh, PA Region), with a schedule that includes two days onsite and three days remote each week. This position offers a unique opportunity to play a critical role in managing statewide operations that support the health, safety, and well-being of individuals receiving services across regulated care settings. It is an excellent fit for professionals in health or human services who want to move into a more strategic, systems-focused role while continuing to make a meaningful impact. In this role, you will be responsible for managing and coordinating the flow of complaints, incident reports, and investigations across the region. You will review incoming complaints and incident reports, assess their urgency, assign priority levels, and ensure cases are properly distributed to licensing staff for further investigation. Your ability to evaluate ris...