Join a transformative project in Ottawa as a Workforce Transformation Accountability Specialist in a hybrid model. Collaborate with teams to modernize accountability structures and enhance workforce performance measures.

Our client is seeking a knowledgeable Workforce Transformation Accountability Specialist to support an important workforce management initiative. You’ll be instrumental in designing updated frameworks aligned with modern operating models, requiring 5–7+ years of expertise in service delivery environments. Engage directly with HR and operational teams to build practical tools for performance management.

Key Responsibilities:
• Evaluate and enhance performance management frameworks
• Develop KPIs and accountability structures
• Create coaching and remediation guidance
• Align operational metrics with contact-centre data
• Lead workshops and facilitate stakeholder engagement

Requirements:
• 5–7+ ye...