About the job Workforce RTA - Alabang (Onsite)

About the job: WFM RTA (Alabang) | Onsite

Responsibilities:

• Regularly performs volume and performance analysis and proactively communicate possible impacts to business
• Supports management with all necessary reports and planning models to facilitate the process of decision-making.
• Monitors actual activities and compares them to plan and make recommendations for immediate changes
• Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
• Ensures that pre-planned activities are being scheduled in advance and communicated effectively
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing

Requirements:

• Candidate must possess at least a bachelor's/college degree.