Career Opportunity: Workforce Planning Manager

Location: Cape Town
Industry: Insurance
Salary: Highly Competitive Market-Related CTC Package
Start Date: ASAP

Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations?

Our client, a global leader in the Insurance sector, is seeking a Workforce Planning Manager to drive strategic staffing plans for their customer-facing operations, with a particular focus on B2C Front Office environments . This pivotal role requires using advanced data analysis and predictive modeling to ensure operational efficiency, scalability, and high customer satisfaction.

This is an opportunity to directly influence business objectives, support strategic planning, and present complex operational outputs in a commercially relevant way to senio...