You will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements

Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills

 You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages

You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs

We are looking for someone knowledge in Workforce Planning - preferably with knowledge in Forecasting, Capacity Planning and Scheduling, and Real Time Management

We need someone who has the ability to manage multiple, complex, ongoing tasks and projects