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Workforce Management Specialist
ING Hubs Philippines
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manila, Philippines
Location
manila
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning).
- Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation.
- FTE and volume management which includes managing peaks and uplifting capacity via overtime and flexible workforce.
- Assigning employees to schedules based on their preferences and business rules and managing intraday activities. Analyzes workflow and staffing work assignments to ensure operational benchmarks are met.
- Monitors the departmentβs performance through reports and raw data. Works directly with the leads to coordinating daily activities across functional units.
- Responsible for accurate reporting of the daily, weekly, and monthly SLAs.
- Incident management - Identifies, documents and reports systems performance issues as they impact the depar...