**Work location: Virtual**

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._

**Hours: 10am-9pm CST or 11am-9pm CST**

The **WFM Analyst II/Scheduler** is responsible for performing both real-time analysis and scheduling functions as determined by current business need.

Primary duties may include, but are not limited to:

+ Performs real-time analysis duties to ensure service levels are met.
+ Monitors call volume demand in real time and flexes workforce accordingly...