Visium Resources has been asked to identify qualified candidates for this Workforce Management Analyst position. This position is a contract to hire opportunity which is expected to be Hybrid (Shift is 8-5pm with in office days on Mondays, Wednesdays and Thursdays, and remote on Tuesdays and Fridays for a duration of 3 months+ to direct.

The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, budgeting and forecasting. They will also implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment. Provides daily and weekly scheduling and real time monitoring support for Customer Service. Tracks and analyzes data to support executive management staffing decisions. Responsibilities include daily monitoring of Workforce management applications. Post analysis evaluation of agent statistics and reporting relating to the above programs. Responsible for updating daily agent exc...