Role: Workforce Delivery Manager

Rate: £450 inside IR35

Location: London – 3 days onsite, 2 days WFH

Duration: 6 months

Accountabilities

• Drives account‑centricity, ensuring excellence in service management around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
• Manages the delivery of service level agreements (SLAs) and provides results on time with high quality and within budget.
• Manages the overall Service Delivery programme scope and maintains its continuous alignment with strategic business objectives, setting programme plans and making recommendations to modify.
• Manages service review management, planning, preparing, reporting, and uses customer feedback to ensure customer needs continue to be understood, sharing outputs with all key stakeholders to enable current and future needs.
• Manages reporting of performance against internal KPIs and SL...