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Division & Section:

Customer Experience, Business Intelligence & Workforce

Job Type & Duration: 1 Full-Time, Temporary (12 month) Vacancy

Salary Range:

$87,800.00 - $116,745.00

Hiring Zone: $96,819.00 - $104,972.00

Shift Information:

Monday to Friday, 35 Hours per Week

Affiliation:

Non-Union

Number of Positions Open:

1

Posting Period:

02-Jun-2026 to 11-Jun-2026

Job Description You will oversee real‑time intraday workforce monitoring and forecasting activities, including making real‑time schedule updates, supporting the creation, maintenance, and optimization of staff schedules, monitoring agent activity and schedule adherence live, and producing extensive workforce performance reports. The role identifies and escalates adherence and performance issues that impact service levels to Supervisors ...