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Workforce Analyst

🏢
Alorica
📍 Muntinlupa, Philippines
📍
Location Muntinlupa
📅
Posted June 04, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Key Responsibilities:

  • Prepare and maintain short- and long-term forecasts using historical data and trends
  • Create and manage staff schedules aligned with forecasted demand and business requirements
  • Monitor real-time performance and recommend adjustments to staffing or schedules
  • Track and analyze key performance metrics such as service level, AHT, shrinkage, and occupancy
  • Generate daily, weekly, and monthly WFM reports and insights
  • Identify variances between forecasted and actual performance and provide recommendations
  • Collaborate with Operations and other stakeholders to align workforce plans with business needs
  • Maintain WFM systems and ensure data accuracy
  • Support capacity planning and headcount requirement analysis
  • Assist in continuous improvement initiatives for workforce processes


    • Qualifications:

  • Bachelor’s degree in Business Administration, Statistics, M...

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    📍 Location Details

    🌆
    City
    Muntinlupa
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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