**Overview**

**this is a remote/hybrid role.**

**Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

**Job Summary:** Responsible for all aspects related to entering of medication orders and workflow management.

**Responsibilities**

**Job Duties:**

+ Responsible for daily preparation of call center workflow
+ Responsible for accurate data entry of incoming prescriptions and refills
+ Responsible for maintaining prescription refill requests
+ Responsible for Foundation Assistance management
+ Responsible as a backup for inbound/outbound calls as required
+ Responsible for accurately selecting billing and shipping methods for incoming patient orders
+ Provide clinical services in TherigySTM
+ Provides resolution to customer service issues to ensure member satisfaction
+ Work with members to provi...