Become a vital part of Randstad Canada as a Bilingual Customer Service Representative. This 100% remote role allows you to support customers across the country from your home office!
In this position, you'll cater to customer needs in both English and French, with a focus on managing inquiries related to loyalty programs. Your ability to use CRM software effectively will enhance customer experiences, while a structured training program equips you for success in this full-time role with competitive pay.
Key Responsibilities:
• Manage redemption and order fulfillment efficiently
• Route customer inquiries effectively through channels
• Assist with loyalty points and navigation concerns
• Document all customer interactions accurately
• Handle an average of 50-60 calls, split between languages
Requirements:
• Bilingual in French and English is required
• Experience in high volume call centers
• Familiarity with MS Teams, Excel, and CRM
• Solution-driven ...