Overview

hackajob is collaborating with AXA to connect them with exceptional professionals for this role.

About the job: Job purpose – As a Global Service Owner for distributed managed OS, your main objective is to protect all service-oriented non-technical processes for end-to-end IT Product Management.

Responsibilities

• Manage all technical and architectural oriented platforms and processes within a formal ITIL Enterprise Foundation framework (ITSM) and Global Enterprise Product (Windows Server).
• Focus on QoS, product evolution, design and automation (including AI technologies) for distributed managed OS Product Teams (Windows Server).
• Act as governance, escalation and coordinating instance to reduce MTTR, MTTA, MTTF, MTBF scenarios within the product, increasing product efficiency and outlook.
• Oversee KPIs, SLAs and OLAs for the Product Team and establish a pro-active communication and sharing envir...