Headquartered in Miami, Florida is the premier monthly beauty box subscription service, delivering 4-5 full-size and luxury travel-size products of well-known, popular, chic, and up-and-coming cosmetic brands. The client’s unique value proposition is its ability to provide a combination of the newest and highest quality brands and products in full-size offerings.

Services:

Cosmetics, Beauty Box, Makeup, Community, e-Commerce, Beauty, Social Media, Internet, Subscription Box, and Influencer Relations

Responsibilities:

• Scheduling across multiple time zones and geographies.
• Volume forecasting for email, chat, and voice.
• Reports out analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators.
• Forecast and create staffing and ensure team resource capabilities meet business demand.
• Business rules management matched with technical skills: knowledge in b...