A leading eCommerce support firm in Taguig seeks a Workforce Management (WFM) Team Lead to manage scheduling and forecasts across time zones. The ideal candidate will have at least 3 years of experience leading a WFM team and a year as an analyst, with expertise in CRM tools. Strong data analysis, people management, and communication skills are essential. The position requires a willingness to work night shifts and some weekends, as needed.
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