Atain is seeking a WFM Team Lead based in South Africa, Wes-Kaap, to oversee and enhance the Workforce Management function within our contact centre environment. The ideal candidate will lead a team of WFM Schedulers and Real-Time Analysts, ensuring optimal workforce planning and performance management. Responsibilities include developing agent schedules, analyzing WFM metrics, and collaborating with stakeholders to improve service levels and operational efficiency. Strong leadership, analytical skills, and experience in a BPO environment are essential.
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