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WFM Team Lead (Makati) | Onsite
Tasq Staffing Solutions, Inc.
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Makati, Philippines
Location
Makati
Posted
June 16, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Availability: Must be amenable to start ASAP
Responsibilities:
- Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
- Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
- Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.
Requirements:
- At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
- With at least a college level education
- Exceptional analytical, organizational, and problem-solving capabilities
- Highly proficient in scheduling software and Microsoft Excel to streamline...