📍 Local Job Near You
WFM Resource Planner — Forecast & Optimize Staffing
Tracker South Africa
📍
randburg, South-Africa
Location
randburg
Posted
June 09, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
A leading contact centre is seeking a Resource Planner to handle daily WFM updates and optimize staffing and agent scheduling to meet service level objectives. The ideal candidate must have at least 2 years of WFM experience and 3 years in call centers, along with strong analytical and problem-solving skills. Knowledge of Alvaria WFM is essential, and a customer service certification is advantageous. This role offers benefits like Medical Aid and a Provident Fund.
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