Job Title

WFM Planning & Scheduling Manager

Location

Cape Town (ZAF) – 18 Main Rd, Claremont, Cape Town, 7708

Responsibilities

• Set strategic direction and manage overall delivery of forecasting, scheduling, and operational metrics of accounts within the location.
• Work with key stakeholders to ensure WFM initiatives and priorities are aligned and delivered to meet contractual requirements.
• Collaborate with onsite and offshore WFM teams to provide forecasting and scheduling requirements for each account.
• Drive achievement of resource planning metrics.
• Brief management on status of WFM functions and metrics.
• Coordinate with Operations (Team Leaders, Operational Managers, DPE) and Clients to ensure WFM processes and practices are in place and properly executed.
• Determine policies and procedures.
• Identify and leverage best practices to ensure effective use of resources and auto...