About the job WFM Planning Analyst - Clark, Pampanga

TASQ is looking for aWFM Planning Analyst to start work in Clark, Pampanga ASAP.

The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.

It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.

Hybrid(until further notice) 2 to 3 times a week

Qualifications

Experiencein different WFM tools; must be able to start ASAP.

Responsibilities

• Develop and manage accurate forecasting models to predict workforce needs.
• Create effective work schedules to maximize resource efficiency.
• Monitor real-time call volume a...