WFM Analyst

Responsibilities

• Develops and improves e-learning content, training programs, and learning paths for WFM courses, focusing on skill and knowledge enhancement within the WFM Sagility Learning environment.
• Lead the creation and implementation of eLearning and classrooms that helped employees to improve their knowledge, which result in better preparation for internal process audits.
• Participates in projects to apply WFM practices to new business segments, develop new support capabilities, and work on new business engagements.
• Assists in providing and organizing training programs or sessions for the global WFM organization.
• Monitors and reports on the progress of WFM employees in assigned training programs or assessments.
• Responsible for overseeing the development, completion, and implementation of employee training programs, including the creation and deployment of WFM knowledge tests and assessments.