AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Approach all customers, greet, smile and offer assistance
• Identify customer needs in order to provide optimal experience
• Takes responsibility for serving the customer and finding solutions to customers’ queries
• Apply Selling Skills
• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
• Offers alternatives to the customer if merchandise is not available
• Achievement of sales and unit targets
• Knows what new lines and promotions have come into the store
• Specialise in all departments through focussed supplier training and prescribed booklist completion
• Store Disciplines & Productivity
• Opening & closing procedures are followed
• To ensure all merchandising principles are in place at all times and that every item is ticketed
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