Location
madrid
Posted
June 10, 2026
Commute
Local Area
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Job Description
Overview
Customer Excellence / Project Management Intern β Webshop Support (6 months, Madrid)
Responsibilities
- Monitor the webshop after launch to identify functional, technical, or usability issues
- Investigate, reproduce, and document reported problems and escalate them to the appropriate team
- Review customer feedback and complaints to identify recurring issues affecting the customer journey
- Provide daily support to internal users by answering questions and helping them use the webshop
- Create and update user manuals, quick guides, and simple training materials
- Maintain an updated log of issues, resolutions, and known workarounds
- Support small improvements to usability, navigation, content, and FAQs
- Review basic webshop performance data to help identify improvement opportunities
- Assist in updating internal documentation, SOPs, and post-launch workflows <...