Field Early Warning Procedure

• Detect field claim spikes with FEW triangles, analyze factors, create red flag until 15th of each month.
• Link VIM with Red flag within 48h: use VIM if known issue or VIM FEW to ensure the quick collection of the “Right” parts.
• Monitor the 3MIS claims for each claims category and confirm the efficiency of containment actions.
• Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.

Field Returns Analysis

• Secure warranty return samples, follow the Valeo warranty part analysis procedure, and comply with Customer and Valeo Warranty QRQC requirements, including respect of timing.

OEM, Dealer, and End User Interface

• Interface with OEM quality and service teams, dealers, and end users to support warranty concerns and collect detailed field data. Present findings logically to customers as required.

Defin...