• Manage warranty process of submitting, tracking and resolving warranty claims;


• Maintain records of warranty claims and relevant documentation;


• Ensure accurate documentation and compliance with manufacturer guidelines;


• Timely processing of documentation and claims;


• Maintain positive relationships with customers, dealerships and manufacturers and ensure clear communication throughout the warranty process;


• Ensure compliance with warranty policies and procedures;


• Problem solving by identifying and resolving discrepancies;


• Draft and submit reports to management on claims, data and performance;


• Analyse warranty data to identify areas of concern, areas of improvement and possible cost saving opportunities;


• Manage the replacement of parts for warranty repairs;


• Frequent follow up on claim result.

REQUIREMENTS: