The Warranty Administrator is responsible for managing warranty claims, processing service documentation, coordinating with dealers and service partners, and ensuring accurate warranty recovery for charger products and related components. This position plays a critical role in customer satisfaction, cost control, and continuous product improvement by ensuring warranty cases are handled efficiently and in compliance with company policies.

Responsibilities:

• Review, validate, and process warranty claims submitted by dealers, technicians, and service partners
• Verify warranty coverage, labor times, parts usage, and supporting documentation
• Coordinate with technical support and engineering teams to determine root causes of failures
• Approve, reject, or request additional information for warranty submissions
• Track and monitor warranty claim status from submission through closure
• Maintain accurate wa...