Key Responsibilities

• Support the Workshop Manager in a constructive and professional manner
• Manage daily workload efficiently and maintain high administrative standards
• Build and maintain sound working relationships with other departments
• Ensure adherence to all service department procedures and processes
• Invoice and cost job cards on a daily basis
• Identify, process, and manage warranty claims accurately
• Follow up on warranty claims daily to ensure timely resolution
• Submit customer goodwill claims where failures occur outside warranty parameters
• Prepare and manage all weekend and month-end reports
• Maintain accurate records of all warranty claims and warranty parts
• Ensure the safekeeping and control of warranty parts
• Liaise and communicate effectively between head office and relevant stakeholders
• Provide relief support to the Service Advisor when required
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