**Job Summary**

Reporting to the EVP, Chief Customer Experience Officer, the Vice President of Customer Experience Operations leads the operational infrastructure that enables Baylor Scott & White Health to deliver consistent, scalable, and high-quality customer experiences across the enterprise. This role focuses on operationalizing experience strategy by aligning people, processes, technology, and partnerships to support seamless customer and provider interactions.

The Vice President ensures that customer experience innovations developed across the Customer Experience are successfully implemented, scaled, and sustained within operational environments. By strengthening operational capabilities in automation, demand matching, external partner integration and virtual care navigation, this leader ensures customers receive timely, clinically appropriate, and efficient support throughout their care journey.

**Essential Functions of the Role**

- Executes ...