About Us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. An exciting opportunity has arisen to join our Volunteer Experience Team. We are looking for someone with excellent customer service skills to provide all our volunteers, supporters and enquirers to feel and ensure that the RNLI is the most loved and best supported charity.

Your role

As a Volunteer Experience Officer, you will be part of a fast-paced environment, focussed on:

• Receiving and making telephone calls with our volunteers (this will be with our volunteers in our Retail Shops, Fundraising and Engagement teams)
• Supporting our volunteers with the creation of support materials on RNLI systems which include marketing posters, invitations, and tickets
• Supporting our volunteers with the provision of resources, including sourcing RNLI mascots and marquees, collection equipment and shop m...