Support client success as a Bilingual Billing Specialist at Net2phone Canada in Ottawa. This in-office hybrid role involves managing billing inquiries and enhancing customer relationships effectively.
As an essential member of the billing team, you will utilize Salesforce to address customer inquiries in both French and English. Your responsibilities will include managing payments, updating accounts, and collaborating with various teams to resolve billing issues. Your organizational strengths will help maintain customer satisfaction in every interaction.
Key Responsibilities:
• Handle billing inquiries through phone and email
• Manage account updates and payment processes
• Coordinate with Finance Team for complex issues
• Prepare accounts for billing closures and audits
• Contribute to refining billing processes
Requirements:
• At least 1 year in a customer service role
• Bilingual proficiency in French and English
• Strong attention to detail
• Tea...