Role Overview

Our client, a technology-driven organization focused on customer experience transformation, is seeking a Voice/Contact Center AI (CCAI) Architect to design and deliver enterprise-grade conversational voice solutions.

This role is responsible for architecting and implementing intelligent voice platforms using Google Contact Center AI (CCAI) and Dialogflow. The architect will lead the design of conversational AI voicebots, smart IVR systems, and virtual agents that improve customer interactions and operational efficiency. The position requires close collaboration with engineering, infrastructure, operations, and customer experience teams to deliver scalable and secure voice solutions aligned with business objectives.

Key Responsibilities

Conversational AI & CCAI Architecture

• Lead the architecture and implementation of solutions powered by Google Contact Center AI, including Dialogflow ES/CX, voicebots, smart ...