Job description

A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors. 

Responsibilities 

·Answer customer queries: Respond to customer calls, emails, or chats

·Resolve issues: Provide solutions to customer complaints or problems with products or services

·Maintain records: Keep track of customer interactions and transactions

·Follow protocols: Adhere to company scripts, procedures, and standards

·Provide information: Help customers with product details, usage, and troubleshooting

·Meet targets: Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction

·Escalate issues: Transfer unresolved or critical concerns to supervisors or higher-level support

Skills Effective communicati...