Location
london
Posted
May 29, 2026
Commute
Local Area
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Job Description
Base pay range
Provided by X4 Technology. Your actual pay will be based on your skills and experienceβtalk with your recruiter to learn more.
Location: London Area, United Kingdom
Responsibilities
- Monitor and analyze performance metrics across Zoom Phone, CXOne, and Cisco CUCM to ensure voice quality and operational efficiency
- Use SIP trace analysis and diagnostic tools to troubleshoot call flow, latency, jitter, and dropped calls
- Configure and maintain voice services including call routing, IVRs, queues, and user provisioning
- Manage ticketing workflows in ServiceNow for incident tracking, resolution, and change management
- Collaborate with IT, network engineering, and customer support teams for platform integrations and escalations
Qualifications
Voice Engineer β Required Experience