VodafoneThree - Operations Support Senior Specialist

Full time

V3 Requisition Grade: 9

Working Hours: Full time 37.5 hours per week – Mon – Fri

Hybrid working: employees are asked to work in the office 2‑3 days each week; the exact schedule will be determined with your line manager.

This is a role for someone who thrives in a fast paced environment, loves solving problems, and is energised by working with people. You’ll be commercially aware, customer obsessed, and confident using data to influence decisions.

What You’ll Do

• Monitor daily operational performance across teams, ensuring KPIs, SLAs, and quality standards are consistently met.
• Analyse performance trends to identify risks, opportunities, and areas for improvement. Turning analysis into actionable improvements.
• Achieve commercial targets through effective partner management.
• Work closely with operations to support action plan...