Details

: The National Arboretum Canberra has a fantastic opportunity for a customer service focused, collaborative and detail-oriented person to undertake the role of Visitor Services Coordinator.

Working in a busy environment, the successful candidate will be responsible for leading the delivery of best practice customer service and managing the rostering, training, general administration and supervision of Visitor Services Officers and Program Officers onsite at the beautiful National Arboretum Canberra.

The Visitor Services Coordinator manages and assists casual and part time officers to deliver excellent experiences for the public, including operating the Welcome Desk; providing customer services including bookings, promotional information and assisting with first aid, enquiries and incident responses; delivering bus tours in collaboration with volunteers; and facilitating birthday parties, kite making, orienteering, playgroups and other public...