JOB TITLE: Visitor Experience Associate II

DEPARTMENT: Visitor Experience

REPORTS TO: Supervisor, Visitor Experience

CLASSIFICATION: Full-Time, Non-Exempt

REMOTE WORK ELIGIBILITY: Museum - Based

AVAILABLE SCHEDULES: 35 Hours/Week (Weekends Required)




GENERAL SUMMARY

Under the supervision of the Supervisor and Manager, Visitor Experience , the Visitor Experience Associate II demonstrates an understanding of the customer service processes, service standards and interpersonal skills necessary to consistently create an exceptional visitor experience . The Visitor Experience Associate II i s responsible for floor management, devices, visitor information and signage, coat check, concierge, third party event support, admissions, and sales .



ESSENTIAL FUNCTIONS

+ Execute s all aspects of the visitor admission process , including cash handling and selli...