Job Purpose

The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards. Through a customer‑centric and digital‑first approach, the VRM will foster strong, long‑term relationships and enhance the overall Neo banking experience.

Key Responsibilities

• Lead Management & Drop‑off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross‑Sell (within 3 Months on Books)
• Portfolio Manage...