Role Overview

The VIP Supervisor ensures smooth, high-quality operations within the VIP gaming environment by managing staff, supporting VIP player needs, and maintaining service excellence. Working closely with Shift Managers and cross-functional teams, the role upholds operational standards, regulatory compliance, and a customer-focused approach while fostering team development and performance.

Responsibilities

• Collaborate with the Shift Manager on duty to address immediate staff difficulties and ensure efficient operations
• Coordinate operations and activities within and between departments, working closely with other Floor Supervisors.
• Handle VIP player’s special requests and ensure smooth procedures throughout the process, provide support and guidance to customers and Studio staff when needed.
• Responsible for opening and closing tables according to the rotation schedule and customer requests.
• Maintain r...