Drive strategic direction in wealth management as the Vice President of Client Enablement at TD in Toronto, Ontario. This leadership role focuses on optimizing client experiences through innovative product offerings and process improvements.
Reporting to the Senior Vice President of Wealth National Office, you will lead the integration of strategies that enhance both client and colleague experiences. Your responsibilities include managing regulatory complaint resolutions, developing change management practices, and overseeing third-party product relationships. Collaboration with various business units is essential to establish KPIs and drive productivity improvements.
Key Responsibilities:
• Set strategic direction for Wealth Clients and Experiences
• Steward the Wealth Client Experience Strategy for improvement
• Ensure regulatory complaints resolution processes are effective
• Develop and execute process optimization strategies
• Lead colleague experience initiat...