Vice President, Operations Excellence
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Job Description
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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PURPOSE
Lead, manage and drive end‑to‑end operational performance across the insurance value chain including enterprise-wide process excellence, productivity improvement, cost optimisation, and service quality transformation, ensuring operations are scalable, customer‑centric, compliant, and digitally enabled.
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