π Local Job Near You
Vice President, Demand Optimization & Workforce Intelligence
American Express Global Business Travel
π
United States, United States
Location
United States
Posted
June 11, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and β through their work β can make an impact on our industry. Weβre here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
A strategic and hands-on enterprise leader responsible for global demand optimization and workforce intelligence across Traveler Care/Traveler Experience operations. The role owns forecasting, scheduling, real-time performance management and capacity strategy, while accelerating productivity through contact center technologies (e.g., IVA, sentiment analytics, intelligent routing signals) and modern AI powered WFM platforms.
This role requires a blend of workforce planning expertise, deep analytical skills, impeccable communication and operationalize data-driven insights.
What Youβll Do
+ **Enterprise demand optimization & capacity strategy** : Build and execute multi-year demand a...
A strategic and hands-on enterprise leader responsible for global demand optimization and workforce intelligence across Traveler Care/Traveler Experience operations. The role owns forecasting, scheduling, real-time performance management and capacity strategy, while accelerating productivity through contact center technologies (e.g., IVA, sentiment analytics, intelligent routing signals) and modern AI powered WFM platforms.
This role requires a blend of workforce planning expertise, deep analytical skills, impeccable communication and operationalize data-driven insights.
What Youβll Do
+ **Enterprise demand optimization & capacity strategy** : Build and execute multi-year demand a...