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Vice President Customer Experience Digital Channels
Black Pearl Consult
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dubai, United-Arab-Emirates
Location
dubai
Posted
June 12, 2026
Commute
Local Area
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Job Description
Are you a customer experience leader with a passion for digital innovation We are looking for a Vice President of Customer Experience and Digital Channels to drive transformation enhance customer engagement and optimize digital platforms.
About the Role:As the VP you will lead the customer experience strategy improve digital channels and ensure seamless innovative interactions for customers. You will work closely with senior leaders manage a strong team and use datadriven insights to enhance customer satisfaction.
What Youβll Do: Shape the Customer Experience Strategy- Develop and execute plans to enhance customer satisfaction and loyalty.
- Foster a culture where customers are at the center of decisionmaking.
- Improve digital platforms (web mobile social media) to create smooth and engaging customer journeys.
- Introduce new technologies inc...